For a long time, the Chalkboard technology team wanted to revamp the Chalkboard dashboard. The main reason is that we have many feedback an thoughts from our customers: the small and medium business (SMB) owners. So, after two months of work across the quiet summer, we have re-imagined the Chalkboard dashboard, focus specifically on solving the common issues raised by our customers: one, a seamless dashboard that helps them to update Today’s Specials with a easy to use interface; two, an activity feed that provides simplified statistics to let them know who are viewing, visiting and contact their business locations and three, improving the management of the locations with search functions and easy to view heatmap. In this blog post, we like to take you through how the SMB owner can navigate through the new dashboard. Read More
Remember our Twitter feature launch last month? We’ve received feedback from retailers who want a Facebook equivalent of that, so that’s just what we’ve done!
This Facebook feature allows merchants to link up their Chalkboard dashboards with their company’s Facebook accounts, so news like an added location or today’s specials can be featured on Facebook and shared with all their fans (and friends of fans).
Kudos again to our geeks, Keerati and Anuj, for this! They’ve been committed to social sharing to help merchants improve their Chalkboard experience these couple of weeks.
Read on for how to activate and use the Facebook feature.
How to Activate:
Note: remember to first log out off any Facebook account on your computer before you start! Integration with the wrong account is regretful, and a hassle we all wish to avoid.
If you’re new to Chalkboard, you’d probably have had the option of integrating with Facebook when you signed up. If you didn’t do so then, or if you’re one of our loyal merchants who signed up with us before this has been rolled out, you should see the “Add Facebook Account” button on your dashboard, just next to the Twitter action button.
And you’re good to go! Chalkboard can now post updates to your Facebook account on your behalf to help you spread the word.
To deactivate Facebook from your Chalkboard account, simply click on “Remove Facebook Account”, where the “Add Facebook Account” button used to be.
P.S.: Also remember to remove the Chalkboard app from your Facebook account to prevent any future unwanted posts!
We know how merchants love interacting with their loyal customers, so we’ve revamped our merchant location web pages to help increase communication with them! With these new pages, we’ve now empowered merchants to engage in two-way conversations with their best customers.
Customers access a merchant’s location’s page in the same simple way they’ve always done – by clicking on that merchant’s promotion. In addition to being able to share these promotions with their friends through Facebook, Twitter and email, customers can now ‘Like’ and forward them via their Facebook account.
Customers that love a merchant so much they want to track its every update, even when out of the vicinity, can now do so with our cool ‘Follow’ button. It will provide instant updates via email on everything that the merchant has posted on Chalkboard. Plus, it will even suggest other merchants they might like!
Customers can share the love for a merchant or offer by rating and leaving a comment via Facebook, Yahoo!, AOL or Hotmail. Comments can be posted by customers, business owners, and friends encouraging interconnections within our growing Chalkboard network.
Note: these new pages are only available on web browsers at the moment, so customers will need to access promotions via our web widget. We’ll be back soon with a mobile version of these features!
Business owners can now integrate their Twitter account with their Chalkboard account with more ease! We are always looking to make our product more user-friendly, so we’ve rolled out an easier version of our Twitter feature. This lets businesses add their Twitter account to their Chalkboard account, so they can publish promotions directly from Twitter. Kudos to Warun, our resident geek, for this awesome improvement!
All Chalkboard promotions will now also appear on Chalkboard’s Twitter feed. You’ll see the location, a glimpse of the promotion, and a link to the entire promotion.
Read on for instructions to activate and use the Twitter feature.
How to Activate:
Step 1: Login to your Chalkboard account. Access your dashboard.
Step 2: Click the “Add Twitter Account” button. You should be navigated to Twitter’s login page.
Step 3: Login to your company’s Twitter account.
Step 4: Upon successful login, select the locations you want your Twitter account to post promotions for.
Note: Uncheck the “Protect my tweets” box in your Twitter settings to allow uninterrupted posting of promotions from your Twitter account.
You’re now ready to tweet promotions to customers!
How to Tweet a Promotion:
Step 1: Login to your Twitter account.
Step 2: Tweet your promotion. It’ll appear on your Twitter feed, Chalkboard’s Twitter feed, all Chalkboard-supporting apps and widgets, and your Chalkboard dashboard.
Note: Retweets, replies and mentions will not be detected as promotions.
And you’re all set!
(Don’t worry if your tweet isn’t updated on your Chalkboard dashboard instantly. Please give us 2 minutes to sync the accounts.)
To edit your Twitter locations, or to deactivate Twitter from your Chalkboard account, simply click on “Twitter Settings”, where the “Add Twitter Account” button used to be.
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